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Privacy Policy

Effective Date: 17/04/2025

Elaf Shipping Company, a duly registered private shareholding company in the Hashemite Kingdom of Jordan (‎“we”, “our”, “us”, “Elaf”) is dedicated to providing shipping and logistics services. We operate the website located at https://www.elafcargogroup.com and other products, services, and mobile applications that link to this Privacy Policy (collectively, the “Site(s)”, “Website(s)”, “Sales Channels”, and/or “App(s)”, unless otherwise specified).

Users of the Sites and/or our customers of our Sales Channels/users of our Services are referred below as “Users”, “Customer(s)”, “you”, “your”, or “yours” as the case may be.

This Privacy Policy shall be read in conjunction with the Terms and Conditions, and any applicable policies and procedures set by Elaf Shipping Company. By accessing or using any of the Sites or Services, you agree to this Policy, as well as the Terms and Conditions and any other terms, agreements, or policies referred to herein, as applicable.

We value your trust and are committed to safeguarding your personal data in compliance with applicable laws and regulations in the Hashemite Kingdom of Jordan.

Information We Collect

  • Personal Information: such as name, date of birth, email, phone number, address, and identifiers you provide when creating an account or requesting services.
  • Order/Account Information: details necessary to process your shipping requests, including username, password, contact information, and parcel/shipping details.
  • Technical & Usage Data: including IP address, device type, browser type, site navigation data, and cookies for service improvement.
  • Correspondence & Support: records of communication via email, phone, in-app chat, or other channels.
  • Cookies & Tracking: used to improve your experience, remember preferences, and provide relevant content.

How We Use Your Information

  • To provide and manage shipping and logistics services.
  • To process orders and communicate with you regarding services.
  • To improve our website, applications, and user experience.
  • To comply with legal obligations and regulatory requirements.
  • To protect against fraud, disputes, or unauthorized use.
  • For customer support, surveys, and service quality monitoring.

Disclosure of Information

We do not sell or rent personal data. Information may only be disclosed:

  • To third parties necessary to provide shipping services (e.g., freight forwarders, carriers, customs brokers).
  • To service providers assisting us with IT, payment processing, or communications.
  • To comply with legal obligations, government requests, or court orders.
  • In the event of a business transfer (merger, acquisition, or sale).
  • As anonymized, aggregated data for research or marketing purposes.

Data Security

We use industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data. While we strive to ensure full security, no system is 100% immune from risks.

Your Rights

Where applicable under Jordanian law, you may:

  • Access your personal data.
  • Request corrections or updates.
  • Request deletion (“right to be forgotten”).
  • Request data portability in machine-readable format.
  • Object to or restrict processing under certain conditions.

Requests can be submitted through the contact details below.

Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years old unless provided or authorized by a guardian. Parents/guardians may contact us to request deletion of such data.

International Data Transfers

Your data may be processed on servers outside Jordan. By using our services, you consent to such transfers in compliance with applicable regulations.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of any changes.

Governing Law

This Privacy Policy is governed by the laws of the Hashemite Kingdom of Jordan. Any disputes shall fall under the jurisdiction of the Amman Courts (Palace of Justice).

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

Elaf Shipping Company

Website: https://www.elafcargogroup.com

Email: [email protected]

Address: Amman, Jordan